Refund policy
RETURNS POLICY
We only offer exchanges or store credit on purchases. We do not offer refunds on items so please choose carefully and if you are unsure of sizing or fit please contact us for personalised advice.
Returns within 14 days (NZ orders) and 14 days (international orders)
This policy applies from the date you receive your goods to the date your order is returned. No returns can be processed past this timeframe.
We can only process one return or exchange per sale.
We do not accept returns on:
- Jewellery and Underwear
- Cashmere and Merino knitwear
Sales, promotions and discounted items are final sales and can not be returned.
Garments must be unworn and in perfect condition with all tags still attached.
Return postage will be the responsibility of the purchaser
If you would like to exchange your garment please get in touch with us within 5 days to discuss a return approval.
TO RETURN
Please contact us at info@denimresurrected within 5 days of receiving your garment/s. Please include your order number, the style name, size and a reason for your return. We will email you with the return address once all information has been provided.
All returns must be sent back tracked and at the customers expense within14 days (NZ orders) and 14 days (international orders) to the address we provide via email. Items not received in this time frame will not be accepted.
We do not accept responsibility for the product whilst in transit.
FAULTY ITEMS
In the event that you want to return a faulty purchase, we will meet our obligations under the Consumer Guarantees Act. We are unable to replace or repair garments that are a result of wear and tear. Any items will be referred to the manufacturer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
